We offer intensive seminars and workshops in which key personnel are trained in business-critical communication skills. Programmes can be company-specific and follow client briefings and needs analysis of the target group. Motivation, Change and Team Development Client and Key-Account Handling High Impact Presentations Multi-National Projects Intelligent English

Motivation, Change and Team Development Mergers, acquisitions, and re-organizations demand faster staff integration than ever before. These workshops help to re-orientate staff, establish new values and to increase commitment to new business directions. Key Issues: Trust and commitment to common values Understanding company strategy Change as chance Effective communication and teamwork Problem-solving processes Managing projects to completion Career development opportunities   Client and Key-Account Handling Workshops Successful account management demands a clear understanding of customer wants and needs PLUS the social competence to build trust with key players in the client organization. These trainings deal with those skill-sets and processes which best support client relationship development. Key Issues: Competitor analysis The politics of the client organization How to greatly exceed client expectations Problems and conflict as a source of opportunity Leveraging the customer's customer Best and worst practice in account handling Beyond the account to new business opportunities

High Impact Presentations Training Career advancement and new business often depends on our ability to speak to large and small groups with conviction and confidence. Different audiences and nationalities demand different approaches. This intensive training with personal video feedback guarantees fast development. Key Issues: Personal presentation styles Analysing the audience Message content and structure Language and culture Traditional versus new media Confidence in public speaking Audience involvement and question-handling   Multi-National Projects Differences in culture and management style can be refreshing but also frustrating to those involved in international projects and teamwork. These workshops focus especially on improving current project-work involving:     Germany & USA/UK     Germany & France     Germany & Scandinavia     Germany & Japan Key Issues: Cultural differences in leadership and decision-making Leadership principles for newly appointed team-leaders Defining roles and responsibilities Managing virtual versus physical teams Conflict management and problem-solving Team-member development and support

Intelligent English Seminar Global business demands that internationally operating staff have a good command of the English language. This advanced intensive seminar is aimed at professionals who use English as a second language. The programme offers strategic approaches for improving language skills in the shortest time. Key Issues: Vocabulary development Dealing with sophisticated speakers Developing fluency and confidence Relationship-building in social-business situations Critical mistakes which affect business communication Techniques of politeness and diplomacy Overview of seminars In addition to the programmes above PSA associates have in-company training experience in: Interview Skills, Press/TV/Radio Handling, Executive Coaching, Trainer Training. Contact us for further details.